Terms and Conditions

Terms and Conditions page

The Canvas Store aims to provide customers with high quality canvases at great prices.

If you have any queries or complaints we can be contacted via;

 

Email - [email protected]

Phone - 0845 603 9364

Our offices are open between 9am and 5:30pm. The offices are closed on weekends and bank holidays.

Our Registered Head Office:

Ryman House 
Savoy Road
Crewe
Cheshire
CW1 6NA

Registered Number: 06062021

VAT Registration Number GB 251 8205 24

 

Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


Our canvases can only be shipped to Mainland UK addresses. Should you successfully place an order on the website for delivery outside Mainland UK your order will be cancelled. You will be notified of this and any monies will be returned directly to your account.

All orders are delivered directly to customers from our suppliers.

For orders under £100 we charge a delivery fee of £5.99, this is a 2-3 working day service.
Delivery is free for orders over £100.

A next working day delivery service is available on Loxley or Ashgate canvases. This service costs £8.99.

Orders placed before 12pm will be sent out that same day. Orders placed after this time will not be processed until the next working day.

If your order contains both Loxley/Ashgate and Winsor & Newton/Reeves canvases you will receive multiple deliveries as they come from two different suppliers.

Damaged Goods

We need to be informed of damaged goods within 3 working days. This is so that we can make a prompt claim against the courier company and correct the problem as quickly as possible. 

Damaged goods should be signed as damaged upon receipt of delivery or refused upon delivery due to damage. We can then arrange for new goods to be sent out again.

Backorders

Should an item on your order be unavailable your order will be backordered. You will be contacted notifying you of the delay. You will be offered the option to cancel at this point.

Tax Charges


For orders made from the UK or the European Union, 20% VAT is added.
We do not ship outside the UK Mainland.

Credit Card Security


When orders are placed on our website, you will be redirected to the Sage Pay website.
Sage Pay is a 3rd party payment service provider who encrypts credit card numbers using 128 bit encryption. No one at Sage Pay or The Canvas Store will see your card details.

Returns Policy

 

It is the responsibility of the customer to contact Canvas Store if you would like to return or exchange any item(s). Contact must be made within 14 days of receipt of the item.

When resending goods, it is the customerís responsibility to ensure all goods are well packaged. We also recommend that some form of insurance is taken out as part of the postage costs. Customers will then be covered should goods arrive back damaged. Please ensure your order details are included in returned packages.

If you are unable to return the items yourself, we do offer a collection service. There is a £15.00 charge for this service.

EU Distance Selling guidelines can be found here; http://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy

 

The Canvas Store do not disclose buyers' information to third parties other than when order details are passed on to our suppliers as part of the order fulfillment. In this case, our suppliers do not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to;
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.