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| About Us The Canvas Store is the original online art canvas specialist, offering a huge range of ready made canvases, boards and rolls at unbeatable prices. We sell in box quantities at the lowest prices we possibly can, so you know you're getting the best value. Choose from trusted brands such as Winsor & Newton and Loxley in hundreds of sizes, shapes and types. We have canvases from as small as 4" x 3" to as large as 6 foot x 4 foot. We deliver right to your home, studio or office no matter what size or quantity of canvas! |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All orders are delivered direct to you. Please note we can only deliver to Mainland UK destinations. For orders under £100 we charge a delivery fee of £5.99 Delivery is free for orders over £100. |
| Delivery Schedule We deliver your order as soon as possible. We will normally send your order to you in 1 to 5 business days. Winsor and Newton items will take longer than Loxley and Ashgate items and will come in a seperate delivery. Please note that orders may come in more than one delivery You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. We do not ship outside the UK Mainland. |
| Credit Card Security When the order is placed at our website, you will be redirected to the Sage Pay website. Sage Pay are a 3rd party payment service provider who encrypt credit card numbers using 128 bit encryption. No one at Sage Pay or The Canvas Store will see your card details. When you place an order over the telephone we will need to take your credit card details so please have them ready. Card details are entered directly into the payment processing system while you are on the telephone and are not kept or written down in any form. |
| Guarantee We deliver everything we stock direct to your door, and all products come with a 30 day guarantee. It is your responsibility to contact Canvas Store by email or phone to advise us of your intention to return or exchange any item(s) within 14 days of receipt of them. After this date, it falls solely within the discretion of Canvas Store if a return or exchange will be accepted. If the item(s) are no longer required or is an unwanted gift, you should notify the Canvas Store within 14 days from date of dispatch. Requests to return no longer required or unwanted gifts after 14 days from date of dispatch are conditional upon circumstances. It is your responsibility to adequately package and resend the items back to Canvas Store address within 28 days, These goods will be returned at your own expense. If you are unable to return the items yourself, we do also offer a collection service. There is a £15.00 charge for this, which will be deducted from any refund. This is equal to the cost to us of collecting your order from you. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Please include a note explaining who you are and why you are returning the order with any return. Failure to do this may result in a delay in dealing with your return. |
| Reaching Us Our details: London Graphic Supplies t/a The Canvas Store 2 Western Avenue Business Park Mansfield Road London W3 0BZ United Kingdom Phone: 08456039364 Fax: 020 7759 4585 Email: website [at] canvas-store [dot] co [dot] uk VAT Registration Number GB 532 4816 54 THIS HEAD OFFICE IS NOT OPEN TO THE PUBLIC Please be aware that we do not accept postal orders due to the security difficulties associated with such orders. Our Customer Service Line is open on weekdays between 09:00am and 5:30pm. We have a number of sister sites so please specify that you are calling regarding the Canvas Store. We regret that the customer service line will be unable to take calls on public holidays. |
| Privacy Policy The Canvas Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy It is your responsibility to contact Canvas Store by email or phone to advise us of your intention to return or exchange any item(s) within 14 days of receipt of them. After this date, it falls solely within the discretion of Canvas Store if a return or exchange will be accepted. If the item(s) are no longer required or is an unwanted gift, you should notify the Canvas Store within 14 days from date of dispatch. Requests to return no longer required or unwanted gifts after 14 days from date of dispatch are conditional upon circumstances. It is your responsibility to adequately package and resend the items back to Canvas Store address within 28 days, These goods will be returned at your own expense. If you are unable to return the items yourself, we do also offer a collection service. There is a £15.00 charge for this, which will be deducted from any refund. This is equal to the cost to us of collecting your order from you. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Please include a note explaining who you are and why you are returning the order with any return. Failure to do this may result in a delay in dealing with your return. |
