Terms and Conditions page
The Canvas Store aims to provide customers with high quality canvases at great prices.
If you have any queries or complaints we can be contacted via;
Email - [email protected]
Phone - 0845 603 9364
Our offices are open between 9am and 5:30pm. The offices are closed on weekends and bank holidays.
Our Registered Head Office:
Registered Number: 06062021
VAT Registration Number GB 251 8205 24
Making A Purchase
Making a purchase could not be easier. Just browse our store,
and add any items that you wish to buy into the shopping cart. After you
have finished your selection, click on 'Checkout' and you will be asked
for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. We do not charge for any item until it
is ready to ship. You may send your credit card information via phone or
over the Internet.
When confirmation of order is received,
this is to indicate that we have received your order. It does not
indicate that a contract exists between us. We will indicate acceptance
of your order, and hence a contract between us, when we send you an
invoice. We have included this term to protect us in the case that a
mistake has been made in pricing, we have inadvertently under-priced
goods, or we are no longer able to supply a particular product for some
reason. In the case of a change of price, we will always contact you
first to ensure that the price is acceptable.
Shipping And Handling
Our canvases can only be shipped to Mainland UK addresses.
Should you successfully place an order on the website for delivery
outside Mainland UK your order will be cancelled. You will be notified
of this and any monies will be returned directly to your account.
All orders are delivered directly to customers from our suppliers.
For orders under £100 we charge a delivery fee of £3.99, this is a 2-3 working day service.
Delivery is free for orders over £100.
A next working day delivery service is available on Loxley or Ashgate canvases. This service costs £8.99.
Orders placed before 12pm will be sent out that same day. Orders
placed after this time will not be processed until the next working day.
If your order contains both Loxley/Ashgate and Winsor &
Newton/Reeves canvases you will receive multiple deliveries as they come
from two different suppliers.
We need to be informed of damaged goods within 3 working days. This
is so that we can make a prompt claim against the courier company and
correct the problem as quickly as possible.
Damaged goods should be signed as damaged upon receipt of delivery or
refused upon delivery due to damage. We can then arrange for new goods
to be sent out again.
Should an item on your order be unavailable your order will be
backordered. You will be contacted notifying you of the delay. You will
be offered the option to cancel at this point.
For orders made from the UK or the European Union, 20% VAT is added.
We do not ship outside the UK Mainland.
Credit Card Security
When orders are placed on our website, you will be redirected to the Sage Pay website.
Sage Pay is a 3rd party payment service provider who encrypts credit
card numbers using 128 bit encryption. No one at Sage Pay or The Canvas
Store will see your card details.
It is the responsibility of the customer to contact Canvas Store if
you would like to return or exchange any item(s). Contact must be made
within 14 days of receipt of the item.
When resending goods, it is the customerís responsibility to ensure
all goods are well packaged. We also recommend that some form of
insurance is taken out as part of the postage costs. Customers will then
be covered should goods arrive back damaged. Please ensure your order
details are included in returned packages.
If you are unable to return the items yourself, we do offer a collection service. There is a £15.00 charge for this service.
EU Distance Selling guidelines can be found here; http://www.hmso.gov.uk/si/si2000/20002334.htm